I wanted to post a review online for Cornerstone Hospice in Tavares, Florida, since Mom's death, but it was too painful for me to do. I thought about it and thought about it. I finally got around to it. I posted it on Google Reviews as well as Yelp, and will probably post it on Facebook Reviews as well. Here's what I wrote:
I don’t have good remarks about Cornerstone that so many on here have. My mother and absolute best friend, Carol Diane Collins, died on August 16th, 2019. Now a year and a half later, I feel I finally need to write a review. In her dying weeks, I was summoned to the hospital; the medical staff said that it was time for a Hospice consultation, and they recommended Cornerstone. I was met with Suzanne Pasco, who didn’t seem to want to be there, and seemed like this was almost of a annoyance to her to have to meet with me about putting Mom into a Hospice House for the remainder of her life, which turned out to just be a couple of weeks. She said that she didn’t think my dying mother was ready for a Hospice House, despite the doctors saying she was. She then stated that patients are only put into Hospice just 48 hours before they die, which I later learned to be a complete lie. Pasco put on a phony smile and left. I then had to scramble frantically to try to put my mother in a nursing home, as I am an only child with no family and no support of any kind, who works full-time and would not be able to give my precious momma the help she needed in her final days. Using her Social Security money that she just started getting, I was able to put Mom into Cypress Care in Wildwood. Within a few days, they called, saying I needed a Hospice consult. I was met with another representative from Cornerstone, saying that it was now too late to put Mom in a Hospice House and that she had no idea why this wasn’t done in the first place; she said Mom should have been placed there days before.
So my wonderful, sweet momma had to endure the final week of her life in a busy nursing home, surrounded by three other patients in a small room, one of them blaring Maury Povich and Jerry Springer filth all day, every day. No privacy, no peace and quiet, no dignity, that me and my soulmate deserved. Nobody from Cornerstone offered counseling, no help, I was on my own the entire time. I have no idea why I was overlooked. But those final weeks left me pained and scarred emotionally, and even 18 months later, things are still hurtful.
